گارانتی

HIDIZE

Hadize Warranty Terms and Conditions At Hadize, we are committed to providing our customers with high-quality and durable products. As part of our dedication to customer satisfaction and improving after-sales services, we offer a limited warranty on certain components of our products. Items Covered Under Warranty The Hadize warranty specifically applies to key mechanical and high-usage components that may be prone to malfunction over time due to regular use: Zippers: In case of jamming, breakage, or malfunction. Wheels: Includes damaged or broken wheels resulting from normal use. Handles: Covers telescopic (retractable) handles and top handles that may need repair due to jamming or breakage. Locks: If TSA or combination locks fail to function properly or develop mechanical faults. Note: The body of the suitcase is not covered by the warranty, as damages such as cracks, dents, or breakage typically result from external force or mishandling during transport (e.g., at airports or in transit), which are beyond the manufacturer’s control. In such cases, the responsibility lies with the airline or the transport company. Items Not Covered by Warranty The Hadize warranty is only valid under normal usage conditions and does not cover the following: Damage caused by strong impact, dropping, or excessive pressure. Issues resulting from improper environmental conditions such as extreme humidity, high heat, or exposure to chemicals. Natural wear and tear from extended use, such as scuffs, scratches, or color fading. Unauthorized repairs or modifications performed by non-certified service providers. Loss or theft of the product or any of its parts. Misuse or overloading the suitcase beyond its recommended capacity. How to Use the Warranty Services To claim warranty services, please take the following into account: Keep the original warranty card provided at the time of purchase. It must be stamped by an authorized store or dealer. You must also present the original purchase invoice as proof of authenticity and purchase date. To receive after-sales services or warranty evaluation, visit one of our authorized service centers or Hadize branches across the country (include esfahan), or contact our customer support team. After inspecting the item, if the issue is determined to be within the warranty scope, our experts will proceed with free repairs or replacement of defective parts. Important Recommendation To extend the life of your Hadize product, always use your luggage or bag according to the usage guide and designated capacity. Proper handling and regular maintenance not only improve durability but also minimize the risk of mechanical issues.